Is a prescription needed to buy a CPAP machine?
Yes, a prescription is required. No exceptions.
What is a prescription?
Instructions written by a medical practitioner on a medical letterhead authorizing a patient to be provided medication or treatment. A prescription includes:
- Patient details (ex. name, medical conditions etc.)
- A medical professional (a physician) contact information and signature
- A prescription must meet legal requirements (includes the date, state of CPAP therapy, pressure setting or specific instructions pertaining to treatment)
Other documentation (sleep requisitions, sleep assessment forms, insurance pre-approvals) are not prescriptions and will not be accepted.
How do I get a prescription?
Visit your physician or sleep specialist for a Sleep Apnea diagnosis. Upon diagnosis, your doctor can prescribe Sleep Apnea treatment (if applicable) and provide a prescription.
Why are select CPAP machines out of stock?
Our CPAP manufacturers continue to experience challenges prolonged by the effects of COVID-19. This includes:
- severe shortages of various materials, especially electronic components
- increases in freight delays and costs
- unmet demand for machines resulting from Phillips global recalls and field safety notices
What does fixed CPAP pressure mean?
CPAP stands for Continuous Positive Airway Pressure. CPAP supplies therapy at a constant fixed prescribed pressure to treat Sleep Apnea.
What does Auto/APAP pressure mean?
APAP stands for Automatic Positive Airway Pressure. This type of AutoCPAP provides therapy set on a pressure range. AutoCPAP automatically adjusts to breathing patterns to treat Sleep Apnea.
What does BiPAP/BiLevel pressure mean?
BiPAP stands for Bilevel Positive Airway Pressure. BiPAP treats Central Sleep Apnea and for those who cannot tolerate CPAP pressures.
Are your CPAP machines authentic and new?
Our machines are authentic and new. We do not sell refurbished items. Most of our products come with a manufacturer's seal. Some packaging does not have a manufacturer's seal. Select items, for example, AirSense 10 Filters come in bulk (1000 pieces) and are at once re-packaged into smaller packets with full PPE (gloves and masks) on. This process is handled safely and securely by one person only in an enclosed, sanitized area.
Will my new CPAP machine fit my current CPAP mask?
Likely yes. Modern CPAP tubing, (AirMini excluded) has a universal diameter and will fit most CPAP masks. Ensure you connect the tubing of your CPAP machine directly to your current mask. Ensure old mask adapters or inserts are removed, otherwise can hinder connection.
Should I use distilled water in my water chamber?
Yes. Manufacturers recommend filling your water tub with distilled water to maximize the tub's lifespan. Distilled water minimizes mineral deposit buildup in your water tank.
What are the default settings on an automatic (APAP) machine?
The default setting is auto mode, pressure 4-20cmH2O.
What is the warranty on CPAP machines?
Our Philips and Resmed units come with a standard 3-Year Limited Manufacturer Warranty for manufacturer's defect(s) on their main units. Click here for details on the machine warranty.
Where are CPAP machines made?
Parts of Resmed machines are made in Australia and Singapore. Philips Respironics machines are made in the United States.
Why are your prices so much cheaper?
We have exclusive relationships with large CPAP manufacturers and these relationships allow us to share our savings with you - our loyal customers. We keep our prices competitive by selling in volume without aftercare services. Be cautious of 3rd party platforms carrying similar but non-authentic products. If it is too good to be true, it is. Ensure you buy your CPAP supplies from authorized CPAP vendors.