Orders over $99 ships free via Canada Post Expedited Parcel Service (1-7 business days). Upgrade to FedEx Ground (1-4 business days) for an additional fee that is calculated at checkout. Orders under $99 will have shipping rates calculated at checkout.
Most orders process in 3-4 business days. Processing times may be longer due to volume, statutory holidays and stock availability. Please note, processing time is different from shipping time. When your order is ready, you'll receive a shipment notification and your tracking number via email.
Tracking & Estimates
CPAPmachines.ca does not guarantee shipping times. Fulfillment and shipment status can be viewed on your personal CPAPmachines.ca account or courier's website with your tracking number.
Please contact couriers directly for shipping inquiries. Most couriers do not ship on weekends and statutory holidays. Tracking status may take up to 24 hours to update. Orders already shipped and en-route cannot be re-routed in any way.
We currently fulfill and ship orders within Canada only. Orders placed with shipping location outside of Canada will be cancelled and refunded.
How do I cancel an order?
Email us at firstname.lastname@example.org with your order number and we can assist if your order has not yet fulfilled.
I haven't received my money from cancelled order yet.
Allow 3-7 business days for refund transaction to show up on your credit card statement. Please contact your bank for further assistance.
Why was my order was cancelled?
Confirmation of order via email is not a contract. Orders may be cancelled due to:
- insufficient/no stock
- failure to submit a proper prescription
- inability to authorize a credit card
- suspicion of fraudulent intent
- orders with shipping location outside of Canada
- inability to communicate details with customer