Please read carefully before making any purchases.
Placing an order
Please double and triple check your shopping cart and personal information. Ensure you are ordering the correct items, size, quantity and compatibility of products. Review your shipping address for accuracy. CPAPmachines.ca is not responsible for any online ordering errors.
Refunds
We will happily accept refunds on most unopened and in originally sealed items within 30 days of the original ship date. To keep our shipping costs and prices competitive, returns of unopened items are subjected to a restocking fee of 15%. This restocking fee is customary in our industry and this amount will be deducted before a refund is processed.
Due to hygienic protocols outlined in Health Canada and the Food and Drug Act, any products that have been opened, deemed opened and used, or deemed used cannot be returned. Items without safety seals are final sale. See final sale list here.
To be eligible for a refund, your items must be unopened, unused, undamaged and in the same condition and original packaging that you received it. To initialize your refund, contact us through email with your order number. A representative will provide further instructions to return eligible items. Our return address is:
CPAPmachines.ca
PO Box 30126 Downsview PO
Toronto, Ontario M3J 3L6
Canada
Shipping fees to refund items are paid by the customer. After a successful inspection of the return items, your refund will be applied to your original method of payment within 1-3 business days minus 15% of items being returned.
Returns that are not properly initiated, or do not meet our return policy will not be accepted and will be sent back to the customer at their own expense.
COVID-19 & Delays
Due to Covid-19, return/exchange parcels are subjected to a mandatory 7-day quarantine period. Orders are held prior to being processed. As a result of this safety protocol, expect a 1-week delay after a parcel is delivered, before it is brought in and processed.
Exchanges
To be eligible for an exchange, you have 30 days within the original ship date to initiate an exchange. Your items must be unopened, unused, undamaged and in the same condition and original packaging that you received it. To initialize your exchange, contact us through email with your order number. A representative will provide further instructions to return eligible items. Our return address is:
CPAPmachines.ca
PO Box 30126 Downsview PO
Toronto, Ontario M3J 3L6
Canada
Shipping fees to exchange items are paid by the customer. Price adjustments of items being exchanged will be resolved accordingly. CPAPmachines.ca will ship the newly exchanged items complimentary if the exchanged order is over $99, otherwise, the customer is responsible for the shipping cost that is calculated at checkout.
How do I cancel an order?
Email us at shop@cpapmachines.ca with your order number and we can assist you with cancelling if your order has not yet been fulfilled.
My order is being returned to sender, what do I do?
Failure to deliver your order due to incomplete address (missing unit/apt number, postal code error, etc.) and your parcel has been returned to sender. Email us at shop@cpapmachines.ca for assistance. We can reship your order and the customer pays for additional shipping charges.
I haven't received my money from cancelled order yet.
Allow 3-7 business days for the refund transaction to show up on your credit card statement. Please contact your bank for further assistance.
Why was my order was cancelled?
Upon placing an order, an automated order email is sent confirming the intent of purchase. This confirmation email is not a contract. Orders may be cancelled at any time due to insufficient/no stock, inability to authorize a credit card, suspicion of fraudulent intent or orders with shipping addresses outside of Canada.