Please read carefully before making any purchases.
Placing online orders
Please double check your shopping cart and personal information. Ensure you are ordering the correct items, quantity and size. Review your shipping address for accuracy. CPAPmachines.ca is not responsible for any online ordering errors.
Refunds
We accept refunds on most unopened and in originally sealed items within 30 days of original ship date. To keep prices competitive, return of unopened items are subjected to a restocking fee of 15%. This restocking fee is customary in our industry and this amount will be deducted before a refund is processed. For health and safety reasons, open items and items without safety seals are final sale and cannot be returned. See final sale list here.
To be eligible for a refund, your items must be unopened, undamaged and in the same condition and original packaging. To request a refund, contact us through email with your order number. A representative will supply further instructions to return eligible items. Our return address is:
CPAPmachines.ca
PO Box 30126 Downsview PO
Toronto, Ontario M3J 3L6
Canada
Shipping fees to return items are paid by the customer. After a successful inspection of the returned items, your refund will be applied to your original method of payment within 1-3 business days minus 15% of items returned. Returns that are not properly initiated, or do not meet our return policy will not be accepted and will be sent back to the customer at their expense.
COVID-19 & Delays
Return/exchange of parcels are subjected to a mandatory 7-day quarantine period. Orders are held prior to being processed. As a result of this safety protocol, expect a 1-week delay after a parcel is delivered, before it is processed.
Exchanges
To be eligible for an exchange, you have 30 days within the original ship date to start an exchange. Your items must be unopened, undamaged and in the same condition and original packaging. To request an exchange, contact us through email with your order number. A representative will supply further instructions to return eligible items. Our return address is:
CPAPmachines.ca
PO Box 30126 Downsview PO
Toronto, Ontario M3J 3L6
Canada
Shipping fees to exchange products are paid by the customer. Price adjustments of items being exchanged will be resolved accordingly. Exchanged items receive complimentary shipping if the exchanged order is over $99, otherwise, the customer is responsible for shipping fees.
How do I cancel an order?
Email us at shop@cpapmachines.ca with your order number and we can help you if your order has not yet been fulfilled. Unfortunately, we cannot accommodate cancellation requests for fulfilled or in transit orders.
My order is being returned to sender, what do I do?
Unsuccessful delivery due to incomplete address (missing unit number, postal code error, etc.) resulting in parcel returned to sender. Email us at shop@cpapmachines.ca for assistance. We can reship your order with added shipping fees.
I have not received my money from cancelled order yet.
Allow 3-7 business days for your refund transaction to show up on your credit card statement.
Why was my order was cancelled?
Upon placing an order, an order email is sent confirming the intent of purchase. This confirmation email is not a contract. Orders may be cancelled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraud, failure to provide proper prescription or orders with shipping addresses outside of Canada.